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NextGen Public Services Manager

The Georgia Tech Library invites applications for an innovative and experienced librarian to lead the NextGen Public Services Department. This librarian will oversee department staff who support and communicate library resources and services to customers and provide 24/7 in-person and virtual reference service, access service, and technology support. This librarian will supervise and work with department staff to implement the Library's strategic vision and to guide the development and implementation of services and initiatives that respond to the evolving needs of students and faculty. This position will provide leadership in the physical space where services will be offered, the “Library Store” (the name of which is evolving), which is a key aspect of the Library Renewal. The Library Store is intended to showcase the breadth and depth of electronic library collections, staff expertise, and library resources in a compelling and personalized manner using cutting edge technologies including (but not limited to): interactive screens, geolocation tools, virtual reality interfaces and interaction with personal mobile devices. The goal of the Library Store is to entice users by making the “invisible” world of scholarly collections, expertise and resources “visible” to the user in a personalized and proactive manner. Applicants should be committed to the vision of the Library Renewal and to helping the Library and Public Services Department staff transition into new roles and services. Information about the Library Renewal is available at http://renewal.library.gatech.edu.

Key Responsibilities:

    • Lead the Public Services Department in a transformation from a traditional customer service model at a service desk to be the frontline service providers in the Library Store, who recognize customers’ underlying needs and proactively deliver information and support services to address their needs
    • Lead the Department staff in the development of a shared vision and a new, forward-thinking service model that is focused on user engagement and the needs of digital thinkers
    • Implement and refine the Department’s new organizational structure
    • Set departmental goals and assess services and programs
    • Set individual expectations, develop staff skills needed to deliver new services (an example of a prospective new service is Staff Rovers, who will assist users throughout the Library buildings), assess staff development
    • Manage the day-to-day frontline service operations in the Library Store
    • Work with colleagues to envision how the Store will be used and will evolve and to define and develop the overall strategy of the space
    • Assess services and programs
    • Prototype and implement service changes
    • Lead initiatives and coordinate with other Library and Institute units to accomplish the library mission and support the Library Renewal
    • Ability to adapt design thinking principles into continually improving spaces, processes and services
    • Excellent interpersonal, organizational, analytical, written and oral communications skills
    • Professional service, professional activity and contributions to scholarship sufficient for appointment at the rank of Librarian II, which requires a minimum of four years of experience

    Reporting Relationships:

    • The position reports to the Associate Dean for Research and Learning Services. The position supervises 18 staff members.

Required Qualifications:

  • Master's degree in Library/Information Science from an ALA-accredited program
  • Minimum of three years of experience in a library setting and minimum of three years progressively responsible supervisory and/or project management experience
  • Demonstrated ability to lead a diverse staff, foster collegiality, encourage change and innovation and engage staff in the collaborative planning and delivery of user-centered services
  • Strong commitment to mentoring and developing staff
  • Ability to analyze trends and to initiate, develop and assess innovative services for optimal use of information resources
  • Instruction and/or training experience
  • Excellent interpersonal, organizational, analytical, written and oral communications skills
  • Solid record of working collaboratively as well as independently.
  • Strong commitment to engaging users and providing excellent public service
  • Demonstrated experience with project management, including planning, communication, and assessment
  • Demonstrated leadership ability

Preferred Qualifications:

  • Experience leading academic library outreach services and initiatives
  • Experience with developing, publishing or delivering web based customer support materials and services
  • Experience with the creative use of current and emerging trends and technologies related to proactively anticipating user needs

Faculty Status:

The position will be appointed as a member of the Instructional Faculty of the Georgia Tech Library, is non-tenure track and is subject to the review and promotion process for all Georgia Tech librarians and archivists. As a member of the Georgia Tech library faculty, the incumbent will have an effort distribution of 80% excellence in assigned duties, 10% scholarship, and 10% professional service.

Salary and rank commensurate with credentials and experience. This is a full-time faculty appointment.

Application Process:

If interested in this position, please submit your curriculum vitae (CV)/resume and cover letter as one document to the Georgia Institute of Technology Library’s Human Resources department by using the following link: https://goo.gl/nGDWJ0

The above job description is not intended as, nor should it be construed to be exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.

The Georgia Institute of Technology is an Equal Employment Opportunity Institution. The University has a strong commitment to diversity and encourages applications from candidates of diverse cultural backgrounds.

Senior Associate Dean

The Georgia Institute of Technology Library invites applications for a strategic-thinking, innovative leader with strong knowledge of the evolving roles of research libraries in the changing landscape of higher education. The Senior Associate Dean must be a change agent who will help lead the library through successful implementation of the collaboration with Emory University Library, the transformation of library services, and the renewal of the library buildings.

He/she will serve as a key leader for coordinating library operations by working closely with the associate deans, department heads, and team leaders. The incumbent will play a major role and have a high level of responsibility for the library’s strategic initiatives, including the Georgia Tech Library Renewal, user engagement, strategic communications implementation, and information technology and development (IT&D). This leadership position is a member of the Library's Leadership Team and reports directly to the Dean of Libraries and Vice Provost for Academic Effectiveness.

Duties & Responsibilities:

    • Works with the Dean in the overall administration of the Libraries and plays a key role in the management and coordination of library operations. Serves as primary Library administrator in the absence of the Dean
    • As a member of the Libraries' senior management team, participates in the development of a shared vision for the Libraries that contributes to the mission of the Institute; serves as a change agent supporting the Library Renewal initiative and the building of a shared college with Emory University Library
    • Serves as a key leader in the management and coordination of the Library Renewal Project, one of the Libraries’ current strategic initiatives; the goal of the initiative is to redesign the main library spaces and services to match the changing needs of the 21st century learners and researchers
    • Advocates for Libraries' initiatives, services, and partnerships by developing strong relationships with Institute faculty and administrators; able to articulate a clear vision for the role of the academic research library in a rapidly growing and changing environment

    Responsible for leading several departments, including:

    • Information Technology and Development– provides strategic oversight of the function, ensuring an integrated and innovative implementation of services to support library services and collections access
    • Communications – manages the development of an internal and external communications strategy to support the dynamic communications needs of the Libraries, including print, digital, online; also includes Marketing and Events
    • Faculty and User Engagement – provides strategic oversight into the development and implementation of an engagement strategy for the 21st Century Research Library, including library services and faculty outreach
    • Other strategic initiatives – based on the Libraries and Institute needs
    • Embraces ambiguity in a changing environment and is committed to continual professional development, improvement and learning
    • Participates in Libraries'-wide budget decisions, including budgeting to the strategic plan

Qualifications:

  • Master's degree in Library/Information Science from an ALA-accredited program or equivalent
  • Ten years of progressively responsible experience managing operations in a library environment or higher education environment. Experience in an academic research library preferred.
  • Experience in supervising/managing employees; demonstrated ability to support, mentor, and develop staff and faculty as well as to work with diverse groups within the Libraries and across campus
  • Broad, in-depth knowledge of strategic planning, budget planning, and introducing and managing change
  • Demonstrated problem-solving and analytical skills; demonstrated initiative and proven ability to learn new technologies and adapt to changes in the profession
  • Active scholarship and professional service sufficient for appointment at Librarian III or Librarian IV

Application Process:

If interested in this position, please submit your curriculum vitae (CV)/resume and cover letter to the Georgia Institute of Technology Library’s Human Resources department by using the following link: https://goo.gl/AgNmFH.

The above job description is not intended as, nor should it be construed to be exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.

The Georgia Institute of Technology is an Equal Employment Opportunity Institution. The University has a strong commitment to diversity and encourages applications from candidates of diverse cultural backgrounds.

Director, Library Service Center

(A collaborative partnership between Georgia Tech and Emory University)

The Georgia Institute of Technology and Emory University libraries are jointly creating a shared library collection and services for faculty and students in both institutions. Part of this collaboration involves constructing and operating a state-of-the-art, high-density, environmentally controlled facility. The Library Service Center (LSC) will receive, store, retrieve, and scan materials; distribute materials both electronically and physically; provide a reading room for research and reading.

The overall operations of the LSC will be managed by the Director who will be responsible for establishing and monitoring operational strategies and priorities in alignment with both the Georgia Tech and Emory University library goals. The collaboration between the Georgia Tech and Emory libraries, as it applies to the LSC, is governed by the EmTech Board. The LSC Management Advisory Group (LSC Management Group), which is appointed by EmTech, is responsible for the administration of the LSC. The Director will work collaboratively with both the LSC Management Group and the EmTech Board.

If the Director has a graduate degree in an appropriate field, (s)he will be appointed as a member of the Instructional Faculty of the Georgia Tech library and subject to the review and promotion process for all Georgia Tech librarians and archivists. As such, the incumbent will have an effort distribution of 80% excellence in assigned duties, 10% scholarship, and 10% professional service.

Position Description:

The LSC Director will have responsibility for a wide range of strategic visioning, operational, and management duties.

  • In partnership with the EmTech board and the LSC Management Group, develop an operational plan for the LSC which incorporates the strategic goals and objectives of both Georgia Tech and Emory University
  • Provide financial and budgetary oversight of the LSC; work with financial managers from both institutions to ensure monetary and fiscal policies and procedures are established and adhered to
  • Work collaboratively with Georgia Tech and Emory University librarians, faculty and staff, and internal and external stakeholders to establish and execute collection and service goals
  • Establish procedures and processes to manage and facilitate the collection transfers between the LSC, Georgia Tech, and Emory University, including developing service and workflow strategies between the various facilities and enhancing access to collections
  • Develop processes and procedures to effectively manage collection transfer operations, ensuring timely accessioning of incoming materials while minimizing disruption of access to materials for patrons
  • Develop operational strategies to ensure the stored collection is maintained and available for current and future use; partner with Security/Facilities to ensure appropriate disaster planning and risk management strategies are in place; ensure the LSC operations meet all requirements for the basic long-term preservation of physical materials in all formats
  • Manage vendor relationships; begin pre-negotiation process with vendors as appropriate
  • Provide leadership for LSC staff, setting goals and expectations as well as participating in the hiring and evaluation of staff performance; organize and manage staff and resources to ensure the effective management of the LSC and the meeting of service goals
  • Develop best practices and standards relating to high density storage facility operations and services; engage in scholarly research on the topic; share learnings with the library community

Work Environment:

The Library Service Center is located on Emory University’s Briarcliff campus. The facility will store library materials on high-bay, mobile shelving at heights up to 40 feet tall. The storage environment is maintained at optimal preservation set points of 50 degrees Fahrenheit and 35% relative humidity. Materials are moved throughout the facility utilizing a combination of book trucks, dollies, pallet jacks and man lifts. The Director usually works in an office environment; however, (s)he should not be afraid of heights and must be able to lift and move up to 50 lbs. on occasion, as well as maintain certification on man lift operation.

For operational purposes, LSC employees will be employees of Georgia Tech; accordingly, compensation, benefits, and other human resources policies and procedures are governed by the Board of Regents of the University System of Georgia.

Required Qualifications:

  • An ALA-accredited graduate degree or an accredited graduate degree in an appropriate discipline and seven years of relevant work-related experience
  • Management and supervisory experience
  • Demonstrated experience providing financial management and oversight
  • Knowledge of the basic tenets of library preservation activities; experience assessing and evaluating library or similar workflows; demonstrated knowledge of cataloging standards
  • Experience in large-scale collection management or inventory control
  • Demonstrated ability to work with a diverse constituency of higher educational internal and external stakeholders, including the ability to manage vendor relationships
  • Ability to lift a 50 pound box to a height of 5 feet; willingness to obtain and maintain certification in man lift operation
  • Authorized to work in the U.S.; a green card holder, citizen or have a work authorization card (no sponsorship will be provided)

Preferred Qualifications:

  • Experience working at a research library
  • Experience working with a Board of Directors
  • Demonstrated understanding of process design and process improvement tools and techniques

Salary and Rank:

Salary and rank commensurate with credentials and experience. This is a full-time faculty appointment.

If interested in this position, please submit your curriculum vitae (CV) / resume and cover letter to the Georgia Institute of Technology Library’s Human Resources department by using the following link: https://goo.gl/JsghYg

The above job description is not intended as, nor should it be construed to be exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.

Communications Manager

Job Purpose:

Plan, develop and implement communications and promotional strategies and programs that optimize the visibility of a college, school or department. Additionally, coordinate information technology support efforts for the unit to include administrative leadership in planning, organization and budgeting. Responsible for setting employee goals, assessing employee performance and providing feedback, and making pay recommendations.

Responsibilities:

  • Develop ideas and concepts for publication.
  • Write articles and newsletters, produce graphics and fact sheets; format and edit research proposals; manage web pages.
  • Plan and oversee the unit's information technology support needs; establish priorities and formulate/manage unit IT budget.
  • Direct promotional events and special projects.
  • Attend workshops, events, lectures, etc. relating to the communications field.
  • May assist with promotion of fundraising efforts.
  • May manage the communications budget.
  • Coordinate and market information programs which may include educational short courses and certificate programs.
  • Perform other related duties as assigned.

Basic Qualifications:

  • Bachelor's degree, preferably in Communications, Marketing, Journalism or related field or equivalent combination of education and experience
  • Eight to ten years job related experience.
  • This job requires professional level writing and editing skills, interpersonal skills, organizational skills, time management ability and presentation/program development/event management skills. Skills in technology related administration including planning and budgeting are also required. Use of office and specialized computer applications is required.

Preferred Qualifications:

  • Master's degree in Library/Information Science from an ALA-accredited program or equivalent
  • Three years of experience working in an academic library and/or experience working in an academic research library
  • Experience developing brand identity, PR campaigns, marketing plans, social media engagement, and web content development
  • Demonstrated experience with creating and implementing user assessment tools and conducting user experience and/or usability studies; demonstrated experience in addressing usability issues and user-centered design in libraries, educational institutions, or other knowledge-based organization
  • Knowledge of and experience with current and emerging web development technologies as they relate to digital library services and the user experience of all library patron types
  • Demonstrated experience making data-driven decisions

Impact & Influence:

This position will interact on a consistent basis with: faculty, staff, students, alumni, outside vendors, internal and external media contacts, alumni. This position typically will advise and counsel: unit leadership, faculty, staff and students. This position will supervise: communications/technical staff.

Department Description:

The Georgia Institute of Technology Library is seeking a Communications Manager to manage its internal and external communications strategy. This role will have primary responsibility to develop and execute a communications plan that supports the Library’s strategic objectives, including the Library Renewal initiative and the Library Service Center. Responsibilities include oversight of all medium, including print, digital, online, etc. This role will also oversee the Marketing and Events manager.

Prior to applying for this exciting opportunity, you are encouraged to learn more about the Library’s Renewal initiative by visiting: http://renewal.library.gatech.edu.

Application Process:

Candidates must apply through the Georgia Tech Human Resources site for consideration.
Please reference, Job #: 0171558

IT Support Professional II

Job Purpose:

Provide unit level support in the installation, operation and maintenance of computer systems. Position typically addresses a wide variety of applications often involving highly complex issues, working under general supervision while providing work guidance to lower levels.

Responsibilities:

  • Install, maintain and upgrade workstation and peripheral hardware and software.
  • Analyze and resolve complex workstation, application and server related problems.
  • Update desktop software/applications; maintain documentation on installed applications.
  • Provide users with assistance in working in specific applications.
  • Participate in development of standard operating procedures.
  • Perform other related duties as assigned.

Basic Qualifications:

  • Bachelor's degree or equivalent combination of education and experience
  • Two to four years job related experience.
  • This job requires advanced knowledge of and skill in the installation and maintenance of information technology hardware and software, requiring a full understanding of industry practices and campus policies and procedures. Included are skills in problem solving, decision making, customer service, system documentation and communications.

Preferred Qualifications:

  • Bachelor's degree in Computer Science, Information Systems, or a closely related field. 
  • Three or more years job related experience. Prefer previous IT support experience in higher education.
  • Certifications: A+, Network+
  • Understand diverse needs of the unit stakeholders and work with unit IT management to define new solutions and technology applications to serve them. 
  • Ability to build trust and relationships with faculty and staff to support their research, administrative, and academic initiatives. 
  • Provide consultative support to faculty or staff on any and all technology relevant to their work (may include collaboration tools such as videoconferencing, communication technologies including web and social media, and multimedia applications). 
  • Candidate should have excellent verbal and written communication skills, strong service orientation, and the ability to work well with other professionals in providing technical solutions. 
  • Candidate should be able to resolve and prioritize multiple problems and project assignments quickly and completely with limited supervision.
  • Strong knowledge of a variety of Windows operating systems for workstations (7 through Windows 10) and servers (2003 through 2012).
  • Automating deployments of operating systems through imaging or scripted installs using software or tools such as Altiris, Ghost, Landesk, Clonezilla, Microsoft Deployment Toolkit, Casper, Netboot, SCCM, etc.
  • Active directory management and experience including the use of group policy for users and computers.
  • Understanding of computing networking and performing network management tasks related to DNS, DHCP and firewall configurations.
  • Ability to read and write scripts such as batch, powershell, bash or similar scripting languages to automate processes.
  • Experience working with Mac OS X and/or Linux (RHEL, Debian, Ubuntu, etc) is a plus.

Impact & Influence:

This position will interact on a consistent basis with faculty and staff personnel. This position typically will advise and counsel users and other support personnel.

Application Process:

Candidates must apply through the Georgia Tech Human Resources site for consideration.
Please reference, Job #: 0171388

The Georgia Institute of Technology is an Affirmative Action /Equal Opportunity Employer and welcomes individuals with diverse backgrounds, experiences, and ideas who embrace and value diversity and inclusivity.

Student Employment

Interested in working at the Georgia Tech Library?
Fill out the Library Student Employment Application

  • Your application will be distributed to various departments within the Library based on the need for student assistants. 
  • We will contact you if we have a suitable employment opportunity.
  • Scheduled hours vary by department; weekend or evening hours may be required.
  • In some departments, students are asked to work during semester breaks.


Duties may include:

  • Shelving and retrieval of materials.
  • Use of the Library's online catalog system for circulation of materials.
  • Photocopying of articles from journals and magazines.


Qualifications: Basic typing skills are preferred; attention to detail is required; excellent customer service skills are essential.

 

An Equal Opportunity/Affirmative Action Institution