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Licensed Content Coordinator

The Georgia Tech Library invites applications for an energetic, flexible, and innovative librarian to join us as Licensed Content Coordinator.  The Licensed Content Coordinator manages the acquisition of licensed content including databases, eBooks, and print and electronic serials.  This position reports to the Head of Library’s Collection Acquisitions and Management (CAM) Department, oversees the operation of Electronic Resource Unit, and currently supervises a Library Associate I. Reporting relationships are likely to change as new programs and projects emerge and others evolve.  Excellent analytical skills, sound judgment, proactive communication skills, and the ability to prioritize multiple projects and responsibilities in a dynamic environment are required for success in this position. Applicants should be eager to shape change and should have an interest in the evolving roles of research libraries in the changing landscape of higher education. Applicants should be committed to the vision of the Library Renewal. Information about the Library Renewal is available at http://renewal.library.gatech.edu.

Key Responsibilities:

    • Coordinate activities related to the licensing, purchasing, ordering, payment, access provision, discovery, maintenance, renewal, and troubleshooting of the Library’s electronic resources (including eJournals, eBooks, and bibliographic databases) and oversee the purchasing of print serials
    • Collaborate closely with other Library departments to facilitate the identification, selection, and fiscal control of licensed information resources and consistent, timely access and record maintenance related to these resources
    • Develop and manage electronic resources workflows and maintenance (including link resolution) in the Library’s next-generation system, Alma
    • Develop and enact policies and procedures that facilitate the discovery and delivery of serials and electronic resources to Georgia Tech faculty, staff, and students
    • Work with the Head of CAM and others to develop, enact, and evaluate plans that support Core Infrastructure operations involving electronic and, where appropriate, physical resources
    • Optimize electronic resources workflow and processes
    • Document all new and revised processes and procedures
    • Attract, develop, and lead staff who display initiative and creativity and can successfully navigate changes and transitions
    • Work with staff to perform as a results-oriented team, with measurable goals, and focused on outcomes and service standards for stakeholders
    • Stay informed of emerging issues, standards, and technologies in the acquisition and management licensed electronic resources and serials
    • Work with electronic resource vendors to troubleshoot access problems and to remain current with vendors’ technologies and systems
    • Foster a collaborative, inter-departmental approach to problem solving and decision making

Required Qualifications:

  • An ALA-accredited MLS or MLIS degree
  • Two years of experience in managing electronic resources in an academic library
  • Experience in supervising, training, and organizing the work of other staff
  • Experience working collegially with vendors of information resources, including subscription agents
  • Working knowledge of current management practices, strategies, standards, and technologies for managing the acquisition, licensing, and delivery of electronic resources
  • Excellent organization and time management skills
  • Strong analytical and problem-solving skills, including creativity and initiative in troubleshooting problems related to electronic resource access
  • Excellent written and oral communication skills
  • Ability to collaborate effectively across Library departments on issues related to electronic resource acquisition, discovery, and access
  • Strong commitment to quality customer service and a user-centered approach to electronic resource acquisition and access
  • Working experience with a library management system and/or link resolver
  • Skill in planning and implementing projects

Preferred Qualifications:

  • Experience in negotiation of electronic resource licenses
  • Experience in working with library consortia
  • Experience with Ex Libris’ SFX and/or Alma systems

Faculty Status:

The position will be appointed as a member of the Instructional Faculty of the Georgia Tech Library, is non-tenure track and is subject to the review and promotion process for all Georgia Tech librarians and archivists. As a member of the Georgia Tech Library Faculty, the incumbent will have an effort distribution of 80% excellence in assigned duties, 10% scholarship, and 10% professional service.

Salary and rank commensurate with credentials and experience. This is a full-time faculty appointment.

Application Process:

The above job description is not intended as, nor should it be construed to be exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.

The Georgia Institute of Technology is an Equal Education/Employment Opportunity Institution and the Library encourages applications from candidates of diverse cultural backgrounds.

If interested in this position, please submit your curriculum vitae (CV) / resume and cover letter as one document to the Georgia Institute of Technology Library’s Human Resources department by using the following link: https://goo.gl/IxYWVA

Head, Community Engagement & Scholarly Outreach

The Georgia Tech Library invites applications for an innovative and experienced librarian to lead the newly formed Community Engagement & Scholarly Outreach Department. This librarian will oversee a department consisting of subject librarians and digital initiatives librarians who collaborate on services, outreach programs, engagement activities, repository services, scholarship initiatives, and instruction. This librarian will supervise and work with the librarians in the department to implement the Library's strategic vision and to guide the development and implementation of services and initiatives that respond to the evolving needs of researchers and scholars. Applicants should be committed to the vision of the Library Renewal and to helping the Library and Community Engagement & Scholarly Outreach Librarians transition into new roles and services. Information about the Library Renewal is available at http://renewal.library.gatech.edu.

Key Responsibilities:

    • Lead a new engagement-centered department that focuses on scholarship and relationship building between the Library and the Georgia Tech academic and research community
    • Lead department faculty in the development of a shared vision and service model, which involves actively engaging faculty and students through direct outreach
    • Set departmental goals and assess services and programs
    • Set individual expectations, oversee librarian project portfolios, assess librarian development
    • Assess diverse librarian skill sets, recognize talent and anticipate and orchestrate synergistic collaborations
    • Cultivate new models of engagement by partnering with faculty, staff, and students
    • Lead initiatives and coordinate with other Library and Institute units to accomplish the library mission and support the Library Renewal
    • Mentor and guide librarians in the department on faculty progress to promotion

    Reporting Relationships:

    • The position reports to the Associate Dean for Research and Learning Services. The position supervises 14 librarians.

Required Qualifications:

  • Master's degree in Library/Information Science from an ALA-accredited program
  • Minimum of three years of experience providing subject liaison or information specialist services in an academic library
  • Minimum of three years of experience supervising librarians, or managing project teams, in an academic library
  • Experience leading academic library outreach services and initiatives
  • Broad knowledge of scholarly resources, issues and trends and of research library collections and academic disciplines
  • Knowledge of, or experience with, evolving models of scholarly communication, including open access and open educational resources
  • Knowledge of, or experience with, data curation, open data, or data science
  • Knowledge of best practices, issues, and trends in teaching and learning in academic libraries, including trends in online learning and information tools and resources
  • Demonstrated ability to lead a diverse staff and foster collegiality, to encourage change and innovation, and to engage professionals in the collaborative planning and delivery of user-centered services
  • Strong commitment to engaging users and providing excellent public service
  • Demonstrated ability to analyze trends and to initiate, develop, and assess innovative services for optimal use of information resources
  • Solid record of working collaboratively as well as independently
  • Experience with project management, including planning, communication, and assessment
  • Instruction experience
  • Ability to adapt design thinking principles into continually improving spaces, processes and services
  • Excellent interpersonal, organizational, analytical, written and oral communications skills
  • Professional service, professional activity and contributions to scholarship sufficient for appointment at the rank of Librarian III, which requires a minimum of eight years of experience

Faculty Status:

The position will be appointed as a member of the Instructional Faculty of the Georgia Tech Library, is non-tenure track and is subject to the review and promotion process for all Georgia Tech librarians and archivists.  As a member of the Georgia Tech library faculty, the incumbent will have an effort distribution of 80% excellence in assigned duties, 10% scholarship, and 10% professional service.

Salary and rank commensurate with credentials and experience. This is a full-time faculty appointment.

Application Process:

The above job description is not intended as, nor should it be construed to be exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.

The Georgia Institute of Technology is an Equal Education/Employment Opportunity Institution and the Library encourages applications from candidates of diverse cultural backgrounds.

If interested in this position, please submit your curriculum vitae (CV) / resume and cover letter as one document to the Georgia Institute of Technology Library’s Human Resources department by using the following link: https://goo.gl/gjf2pp

Library Service Center (LSC) - Associate

The Georgia Institute of Technology Library and Emory University Libraries are partnering to operate a high-density, environmentally controlled facility for the long term housing of library materials. This facility, located on Emory University’s Briarcliff property, is referred to as the Library Service Center (LSC). The overall goal of this exciting partnership between Georgia Tech and Emory University is to create a shared library collection and services for faculty and students in both institutions. 

Job Purpose:

This position is responsible for the coordination of the physical and electronic delivery services of materials stored in the Library Service Center (LSC) to members of the Georgia Tech (GT) and Emory Library communities; libraries in the University System of Georgia (GIL Express); and libraries worldwide (InterLibrary Loan/ILL). The person in this role will facilitate ingest and retrieval operations for the LSC located on Emory University Briarcliff property.

Responsibilities:

  • Supervise the monitoring of multiple request queues; validate citations; locate items; retrieve and prepare items for delivery to Emory and GT campus libraries and other libraries via courier.
  • Coordinate physical delivery of items to and from the Emory University and GT campus libraries and to other libraries; work closely with the ILL and access service librarians at Emory and GT campus libraries to process requests.
  • Provide electronic delivery of items requested via document delivery and interlibrary loan; work closely with the ILL librarians at Emory and GT campus libraries to process requests.
  • Prepare, receive, and process new and returning material into the LSC; ingesting new material includes tray assembly, sizing, labeling, accessioning, verifying and shelving of materials.
  • Operate the LSCs shuttle to deliver and pick up items to and from the Emory University and GT campus libraries.
  • Assist and monitor patrons with on-site use of and remote access to collections within the LSC.
  • Perform other related duties as assigned.

Basic Qualifications:

  • Technical Diploma, Associates degree, or two years college course work or equivalent combination of education and experience
  • Two to three years job related experience
  • Valid Driver’s License; must be able to operate and be certified on: Raymond 5600 order picker; Genie GS 4047 maintenance lift; a scissor lift; a pallet jack
  • This job requires a working knowledge of Microsoft office related computer applications, e-mail, and internet; ability to read and communicate in English in written and verbal form; excellent customer service skills; ability to analyze job duties and select best way of accomplishing tasks; ability to work independently and demonstrate initiative; ability to check own work for accuracy; demonstrated capacity for carrying out tasks in a timely manner; able to perform multiple tasks with frequent interruptions; attention to detail and the ability to organize and prioritize tasks to meet service metrics due to the necessity for both high quality and high quantity output; knowledge of warehouse and inventory systems, processes, and procedures; safe and courteous driving skills.

Preferred Qualifications:

  • Bachelor's degree
  • Safety certifications on order pickers and maintenance lifts or other warehouse equipment.
  • Skills preferred for this job include demonstrated ability to train co-workers on computer systems and/or facilities operational equipment; previous experience with high density storage software; ILLiad or other interlibrary loan software; inventory control systems; experience working in a team environment.

Additional Info:

The LSC facility storage area is 50 degrees/35% relative humidity; must be able to work in an environment at temperature conditions listed above; able to lift and move up to 50 lbs.; able to work at heights up to 36 ft.; stand and/or sit for extended periods; will require some intermittent evening and weekend work, particularly during peak times.

Application Process:

If interested in this position please submit your resume and cover letter to the Georgia Institute of Technology Library by applying for Requisition Number 0172264, using the following link: http://careers.gatech.edu/

IT Support Professional I

Job Purpose:

Provide unit level support in the installation, operation and maintenance of computer systems. Position typically addresses issues of moderate complexity, receiving general instructions on routine work and more specific direction on new assignments.

Responsibilities:

  • Install, maintain and upgrade workstation and peripheral hardware and software.
  • Respond to and resolve workstation, application and server related problems.
  • Update desktop software/applications; maintain documentation on installed applications.
  • Provide users with assistance in working in specific applications.
  • Maintain/troubleshoot office related equipment and applications such as copiers, fax machines, printers, building access system and email accounts..
  • Perform other related duties as assigned.

Basic Qualifications:

  • Bachelor's degree or equivalent combination of education and experience
  • Up to two years job related experience.
  • This job requires a working knowledge of and skill in the installation and maintenance of information technology hardware and software, both centrally supported and specific to an assigned campus unit. Included are skills in problem solving, customer service, system documentation and communications.

Preferred Qualifications:

  • Bachelor's Degree in technology and information systems or an equivalent combination of education and 3 years work experience required.
  • CompTIA Network+, A+, or equivalent certification is preferred.
  • At least 2+ years of support experience working in an IT desktop support environment.
  • Experience with Microsoft Active Directory services, Windows 7/8/10 operating systems, Mac OS X operating systems, Windows Server operating systems, Windows image creation, OSX clone/image creation, computer management software (e.g. Altiris/LanDesk/Symantec Ghost), trouble ticket systems, databases, server administration consoles, automating tasks, scripting, etc.
  • Strong critical thinking skills for efficient problem solving, ability to learn new software, and proven ability to assess, plan, and implement new software and hardware technologies.
  • Strong technical aptitude and ability to learn quickly in order to evaluate new technologies and support existing common/uncommon software and hardware.
  • Strong customer service approach and interpersonal skills and ability to handle increased workloads during peak times and emergencies; ability to collaborate and communicate with individuals possessing varying technical ability; must have excellent written and oral communication skills and an ability to work well under stress.
  • Ability to work independently and make sound judgments about support priorities.
  • Strong knowledge of commonly used office software products and technical expertise in the maintenance of Windows and Apple computers/devices; understanding of TCP/IP networking, Windows domains, and network file and print servers.
  • Strong knowledge and understanding of basic networking concepts (client/server networking, dhcp, dns, firewall rules, etc.)

Additional Info:

This position reports to the Desktop & Collaboration Services Manager in the Georgia Tech Library IT & Development Department. The IT Support Professional I serves as the primary computer support administrator for end-users of all library computer systems, applications and other computer-related services.

The tasks mentioned below are intended to describe the general nature and level of work being performed. They are not intended to indicate all responsibilities, duties and skills for which the candidate may be held accountable and may in some cases only represent a portion of those actually shown.

Additional tasks relative to the responsibility include:

  • Provides frontline computer support for staff, faculty, video conference systems, and public workstations to ensure resolution of computer problems through help ticketing system
  • Works with library staff/faculty to identify technology needs, develop recommendations for technology solutions, and draft and submit specifications for software/hardware purchases
  • Planning and executing computer/device deployments, installing and maintaining computer software/hardware, managing computer software/hardware inventory, and troubleshooting computer problems (onsite and remote) using Altiris Deployment Server, JAMF Casper Server, Teamviewer, and Active Directory management tools in a Windows 7/8/10, and Mac OS X environment
  • Assists with defining policies and procedures regarding computer security management, software license management, hardware inventory management, and other IT best practices
  • Works on group or individual activities such as developing end-user documentation, end-user training and consultation, online FAQs and updating internal documentation, etc.
  • Developing and executing internal auditing plans for computer inventory management, computer security policies, and application patch and update management
  • Provides guidance and supervision to student workers

Impact & Influence:

This position will interact on a consistent basis with: users within assigned unit which can include management, faculty and staff personnel.

Application Process:

Candidates must apply through the Georgia Tech Human Resources site for consideration.
Please reference, Job #: 0172412

The Georgia Institute of Technology is an Affirmative Action /Equal Opportunity Employer and welcomes individuals with diverse backgrounds, experiences, and ideas who embrace and value diversity and inclusivity.

Student Employment

Interested in working at the Georgia Tech Library?
Fill out the Library Student Employment Application

  • Your application will be distributed to various departments within the Library based on the need for student assistants. 
  • We will contact you if we have a suitable employment opportunity.
  • Scheduled hours vary by department; weekend or evening hours may be required.
  • In some departments, students are asked to work during semester breaks.


Duties may include:

  • Shelving and retrieval of materials.
  • Use of the Library's online catalog system for circulation of materials.
  • Photocopying of articles from journals and magazines.


Qualifications: Basic typing skills are preferred; attention to detail is required; excellent customer service skills are essential.

 

An Equal Opportunity/Affirmative Action Institution