Position:

Provide unit level support in the installation, operation and maintenance of computer systems. Position typically addresses issues of moderate complexity, receiving general instructions on routine work and more specific direction on new assignments.

This position reports to the Desktop & Collaboration Services Manager in the Georgia Tech Library IT & Development Department. The IT Support Professional I serves as the primary computer support administrator for end-users of all library computer systems, applications and other computer-related services.

The duties mentioned below are intended to describe the general nature and level of work being performed. They are not intended to indicate all responsibilities, duties and skills for which the candidate may be held accountable and may in some cases only represent a portion of those actually shown.

Duties:

• Provides frontline computer support for staff, faculty, and public workstations to ensure resolution of computer problems through help ticketing system
• Works with library staff/faculty to identify technology needs, develop recommendations for technology solutions, and draft and submit specifications for software/hardware purchases
• Planning and executing PC deployments, installing and maintaining computer software/hardware, managing computer software/hardware inventory, and troubleshooting computer problems (onsite and remote) using Altiris CMS 7 and Active Directory management tools in a Windows XP, Windows 7, and Mac OS X environment
• Assists with defining policies and procedures regarding computer security management, software license management, hardware inventory management, and other IT best practices
• Works on group or individual activities such as developing end-user documentation, end-user training and consultation, online FAQs and updating internal documentation, etc.
• Developing and executing internal auditing plans for computer inventory management, computer security policies, and application patch and update management
• Provides guidance and supervision to student workers

Responsibilities:

• Install, maintain and upgrade workstation and peripheral hardware and software.
• Respond to and resolve workstation, application and server related problems.
• Update desktop software/applications; maintain documentation on installed applications.
• Provide users with assistance in working in specific applications.
• Maintain/troubleshoot office related equipment and applications such as copiers, fax machines, printers, building access system and email accounts..
• Perform other related duties as assigned.

Qualifications:

Required: Bachelor's degree or equivalent combination of education and experience. Up to two years job related experience. This job requires a working knowledge of and skill in the installation and maintenance of information technology hardware and software, both centrally supported and specific to an assigned campus unit. Included are skills in problem solving, customer service, system documentation and communications.

Preferred: Bachelor's Degree in technology and information systems or an equivalent combination of education and 3 years work experience required. CompTIA Network+, A+, or equivalent certification is preferred. At least 2+ years of support experience working in an IT desktop support environment. Experience with Microsoft Active Directory services, Windows XP/7 operating systems, Mac OS X operating systems, Windows Server 2008 operating systems, disk imaging and computer management software (e.g. Altiris/LanDesk/Symantec Ghost), trouble ticket systems, databases, server administration consoles, etc. Strong critical thinking skills for efficient problem solving, ability to learn new software, and proven ability to assess, plan, and implement new software and hardware technologies.Strong technical aptitude and ability to learn quickly in order to evaluate new technologies and support existing common/uncommon software and hardware. Strong customer service approach and interpersonal skills and ability to handle increased workloads during peak times and emergencies; ability to collaborate and communicate with individuals possessing varying technical ability; must have excellent written and oral communication skills and an ability to work well under stress. Ability to work independently and make sound judgments about support priorities. Strong knowledge of commonly used office software products and technical expertise in the maintenance of Windows and Macintosh computers; understanding of TCP/IP networking, Windows domains, and network file and print servers. Strong knowledge and understanding of basic networking concepts (client/server networking, dhcp, dns, firewall rules, etc.)

Application Process:

Candidates must apply through the Georgia Tech Human Resources site for consideration. Please reference Job #: 0167514.

Position:

Provide security services for the Georgia Tech Library through public entry monitoring and control, patrol of property and monitoring security related systems and responding to security related conditions.

Patrol approximately 500,000 square feet of Library/Clough buildings and periphery; ensure the safety of people, collections, equipment and labs; open and/or close Library/Clough buildings; check identity of all persons entering Library/Clough buildings; respond to building alarms; check fire extinguishers; enforce Library/Clough buildings’ security rules and regulations within the Library/Clough buildings and reports problems.

*3rd SHIFT - Hours: Tuesday – Saturday - 12am to 8:30am, Sunday and Monday - OFF
This is a set schedule. You must be available to work these hours for consideration.

Major Responsibilities:

• Monitor and control visitor entry to Library to include ID check, log in and providing directional assistance as required.
• Monitor closed circuit video, security alarm , fire alarm and elevator panels; respond to alarms and security related occurrences.
  
• Conduct foot patrols of Library building and periphery; identify and report all security violations and building maintenance/safety issues.
  
• Perform Library opening/closing routines including unlocking/locking doors, checking occupancy, lighting, etc.
  
• Respond to emergencies occurring within the Library; may administer first aid as appropriate, coordinate building evacuation, etc.
  
• Maintain security related logs and prepare and submit reports.
  
• Perform other related duties as assigned.

Duties:

• Lock and/or unlock Library/Clough buildings.
  
• Check identity of all persons entering the Library/Clough buildings, log-in visitors and provide courteous and informed directional assistance.
  
• Monitor front and crossover entrances to prevent attempted theft of Library/Clough materials; work in collaboration with GT Police as necessary.
  
• Intervene when the safety of a person is threatened, resources are misused, or when equipment may be harmed or damaged.
  
• Patrol Library/Clough buildings and periphery.
  
• Identify and thoroughly report all security violations and building maintenance problems in a timely manner.
  
• Maintain accurate records, violation reports, building maintenance repair logs, telephone logs, lost and found logs, surveillance logs and special statistical information as requested.
  
• Routinely check fire extinguishers, crash bar alarms and elevator phones.
  
• Exercise CPR and First Aid lifesaving survival skills when necessary.
  
• Provide access to contractors, Facilities staff and vendors when required.
  
• Exercise building evacuation procedures when required.
  
• Assist and/or comply with instructions of Management as new responsibilities emerge.

Qualifications:

• Education: High School Diploma/GED or Vocational School Diploma
• Work Experience: Two to three years job related experience.
• Certifications: CPR and First Aid certification
  
• Skills: This job requires a working knowledge and skill in application of security related procedures and process including operation of camera surveillance and building alarm systems. Use of business related computer applications is required.
• Preferred Skills: Good speaking and writing skills, strong customer service skills with a commitment to quality service, good judgment and ability to make appropriate decisions, ability to follow oral and written instructions, proficiency with Windows, Word, Excel, email and a dependable work history. Selected candidate must be able to pass a physical, drug screen and background check.

Hiring Range:

$13.90 hourly

Application Process:

Candidates must apply through the Georgia Tech Human Resources site for consideration. Please reference Job #: 0168167.

Position:

Provide security services for the Georgia Tech Library through public entry monitoring and control, patrol of property and monitoring security related systems and responding to security related conditions.

Patrol approximately 500,000 square feet of Library/Clough buildings and periphery; ensure the safety of people, collections, equipment and labs; open and/or close Library/Clough buildings; check identity of all persons entering Library/Clough buildings; respond to building alarms; check fire extinguishers; enforce Library/Clough buildings’ security rules and regulations within the Library/Clough buildings and reports problems.

*3rd SHIFT - Hours: Thursday - Monday - 12am to 8:30am, Tuesday and Wednesday- OFF
This is a set schedule. You must be available to work these hours for consideration.

Major Responsibilities:

• Monitor and control visitor entry to Library to include ID check, log in and providing directional assistance as required.
• Monitor closed circuit video, security alarm , fire alarm and elevator panels; respond to alarms and security related occurrences.
  
• Conduct foot patrols of Library building and periphery; identify and report all security violations and building maintenance/safety issues.
  
• Perform Library opening/closing routines including unlocking/locking doors, checking occupancy, lighting, etc.
  
• Respond to emergencies occurring within the Library; may administer first aid as appropriate, coordinate building evacuation, etc.
  
• Maintain security related logs and prepare and submit reports.
  
• Perform other related duties as assigned.

Duties:

• Lock and/or unlock Library/Clough buildings.
  
• Check identity of all persons entering the Library/Clough buildings, log-in visitors and provide courteous and informed directional assistance.
  
• Monitor front and crossover entrances to prevent attempted theft of Library/Clough materials; work in collaboration with GT Police as necessary.
  
• Intervene when the safety of a person is threatened, resources are misused, or when equipment may be harmed or damaged.
  
• Patrol Library/Clough buildings and periphery.
  
• Identify and thoroughly report all security violations and building maintenance problems in a timely manner.
  
• Maintain accurate records, violation reports, building maintenance repair logs, telephone logs, lost and found logs, surveillance logs and special statistical information as requested.
  
• Routinely check fire extinguishers, crash bar alarms and elevator phones.
  
• Exercise CPR and First Aid lifesaving survival skills when necessary.
  
• Provide access to contractors, Facilities staff and vendors when required.
  
• Exercise building evacuation procedures when required.
  
• Assist and/or comply with instructions of Management as new responsibilities emerge.

Qualifications:

• Education: High School Diploma/GED or Vocational School Diploma
• Work Experience: Two to three years job related experience.
• Certifications: CPR and First Aid certification
  
• Skills: This job requires a working knowledge and skill in application of security related procedures and process including operation of camera surveillance and building alarm systems. Use of business related computer applications is required.
• Preferred Skills: Good speaking and writing skills, strong customer service skills with a commitment to quality service, good judgment and ability to make appropriate decisions, ability to follow oral and written instructions, proficiency with Windows, Word, Excel, email and a dependable work history. Selected candidate must be able to pass a physical, drug screen and background check.

Hiring Range:

$13.90 hourly

Application Process:

Candidates must apply through the Georgia Tech Human Resources site for consideration. Please reference Job #: 0168168.

Position:

Provide security services for the Georgia Tech Library through public entry monitoring and control, patrol of property and monitoring security related systems and responding to security related conditions.

Patrol approximately 500,000 square feet of Library/Clough buildings and periphery; ensure the safety of people, collections, equipment and labs; open and/or close Library/Clough buildings; check identity of all persons entering Library/Clough buildings; respond to building alarms; check fire extinguishers; enforce Library/Clough buildings’ security rules and regulations within the Library/Clough buildings and reports problems.

*2nd SHIFT - Hours: Friday - Tuesday - 4:30pm to 1am, Wednesday and Thursday- OFF
This is a set schedule. You must be available to work these hours for consideration.

Major Responsibilities:

• Monitor and control visitor entry to Library to include ID check, log in and providing directional assistance as required.
• Monitor closed circuit video, security alarm , fire alarm and elevator panels; respond to alarms and security related occurrences.
  
• Conduct foot patrols of Library building and periphery; identify and report all security violations and building maintenance/safety issues.
  
• Perform Library opening/closing routines including unlocking/locking doors, checking occupancy, lighting, etc.
  
• Respond to emergencies occurring within the Library; may administer first aid as appropriate, coordinate building evacuation, etc.
  
• Maintain security related logs and prepare and submit reports.
  
• Perform other related duties as assigned.

Duties:

• Lock and/or unlock Library/Clough buildings.
  
• Check identity of all persons entering the Library/Clough buildings, log-in visitors and provide courteous and informed directional assistance.
  
• Monitor front and crossover entrances to prevent attempted theft of Library/Clough materials; work in collaboration with GT Police as necessary.
  
• Intervene when the safety of a person is threatened, resources are misused, or when equipment may be harmed or damaged.
  
• Patrol Library/Clough buildings and periphery.
  
• Identify and thoroughly report all security violations and building maintenance problems in a timely manner.
  
• Maintain accurate records, violation reports, building maintenance repair logs, telephone logs, lost and found logs, surveillance logs and special statistical information as requested.
  
• Routinely check fire extinguishers, crash bar alarms and elevator phones.
  
• Exercise CPR and First Aid lifesaving survival skills when necessary.
  
• Provide access to contractors, Facilities staff and vendors when required.
  
• Exercise building evacuation procedures when required.
  
• Assist and/or comply with instructions of Management as new responsibilities emerge.

Qualifications:

• Education: High School Diploma/GED or Vocational School Diploma
• Work Experience: Two to three years job related experience.
• Certifications: CPR and First Aid certification
  
• Skills: This job requires a working knowledge and skill in application of security related procedures and process including operation of camera surveillance and building alarm systems. Use of business related computer applications is required.
• Preferred Skills: Good speaking and writing skills, strong customer service skills with a commitment to quality service, good judgment and ability to make appropriate decisions, ability to follow oral and written instructions, proficiency with Windows, Word, Excel, email and a dependable work history. Selected candidate must be able to pass a physical, drug screen and background check.

Hiring Range:

$13.90 hourly

Application Process:

Candidates must apply through the Georgia Tech Human Resources site for consideration. Please reference Job #: 0168169.