Spring 2003

As we plan for the future of the Georgia Tech Library & Information Center, it is essential that we understand our users’ needs and expectations so that we can provide dynamic services and comprehensive materials. Thus, this past Spring, the Libraries participated in a national research and development project to define and measure service quality across libraries. 308 libraries participated in the study. The project, LibQUAL+, used a survey tool to gauge library users' perceptions of services and to measure their satisfaction with services and resources so that libraries can identify areas for improvement. Nationwide, there were approximately 125,000 respondents. Executive Summary LibQUAL+ Report (complete results)

Comments & Responses by Department

Architecture Library
Archives
Circulation, Reserves & Copy Services
Collection Development
Information Services (Reference)
Interlibrary Loan
Security

Other Comments

Physical Environment & Facilities
Instruction & Subject Librarians
Interface & Website
Hardware & Software
Survey Instruments
General Comments